- Go to sharemypc.it and enter the code provided to you by CT tech support
- Choose "Launch App"
- Click on "Open ScreenConnect Client"
- Press "Allow" on the following pop-up
- At the next pop-up for Screen Recording/Sharing option press "Open System Settings"
- Find "ScreenConnect Client" and enable it
- Confirm Screen sharing with your Touch ID / Credentials
- For the following popup press "Later"
- CT Tech should be able to see your screen now but might not be able to assist you yet.
If that is the case:
a. Go back to Settings app
b. Go to "Privacy & Security" and then "Accessibility" - Enable Accessibility for "ScreenConnect Client"
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